カスタマーサクセススペシャリスト (リモート可)
Company:BoostDraft
Location:Japan, EST, PST
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
RESTful APIsCustomer serviceNegotiationCustomer SuccessEnglish communicationSaaSAccount ManagementClient relationship managementCross-functional collaborationCRM
Requirements:
3+ years of customer success experience in the IT industry Business-level English proficiency Legal experience or experience collaborating with legal departments Experience establishing CS organizations and working as an early member in a startup
Responsibilities:
Manage contract renewals Conduct onboarding for new users Provide regular information to users Gather user feedback and share with the product team Plan and manage user events Conduct sales negotiations and closings for existing users
