カスタマーサクセススペシャリスト (リモート可)
Company:BoostDraft
Location:Japan, JST
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Customer serviceRESTful APIsNegotiationAccount ManagementClient relationship managementCross-functional collaborationCRMCustomer SuccessEnglish communicationSaaS
Requirements:
3+ years of customer success experience in the IT industry Business-level English proficiency Experience in legal affairs or collaborating with the legal department Experience in establishing a CS organization or as an early member in a startup
Responsibilities:
Manage contract renewals Conduct post-introduction onboarding Regular information dissemination to users Consolidate user feedback and communicate with the product team Plan and manage user events Conduct sales meetings, negotiate terms, and close deals for existing users
