Technical Support Engineer (USA/EMEA - Remote)

Proven experience with PHP and Laravel Experience with customer support platforms, e.g. Intercom. Excellent problem-solving skills and the ability to troubleshoot complex technical issues. Exceptional communication skills - especially written.

Design, build, and maintain tools using Laravel and Laravel Nova to improve the efficiency and effectiveness of our Customer Support team. Develop and manage automated workflows within our customer support platform (e.g. Intercom Fin actions) to optimize support operations. Create and update technical documentation and help articles to empower customers and support staff with self-service resources. Collaborate with customers and internal teams to diagnose and resolve advanced technical issues escalated from support. Work closely with Product, Engineering, Sales and Customer Success teams to identify opportunities for product improvements based on customer feedback and support trends.