Customer Support Manager (Night Shifts)

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Requirements:

• Minimum 2 years of experience in a customer support role.
• Strong written communication skills in English (B2 level or higher).
• Ability to handle multiple tasks simultaneously and work effectively in a remote environment.
• Experience using customer support tools (e.g., Zendesk, Freshdesk, or similar platforms).
• A proactive, problem-solving mindset with a focus on delivering an excellent customer experience.

Responsibilities:

• Provide top-tier customer support via email and chat channels, ensuring prompt, helpful, and professional responses.
• Handle escalations and complex cases while maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams (product, marketing, and tech) to resolve issues and improve the customer experience.
• Track and analyze customer feedback to identify trends and propose actionable improvements.
• Assist with developing and improving support processes and policies.
• Support the onboarding and training of new team members as needed.
• Prepare regular reports on support performance and customer satisfaction.