Telephony Reliability Engineer II - Remote

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Requirements:

• Expertise with VoIP best practices and telecom technologies.
• General Linux administration experience.
• Open-source software telecom experience with Kamailio, Asterisk, or Freeswitch.
• A solid understanding of Network Administration and tools.
• Experience with VoIP QoS Analytics and Reporting.
• AWS cloud administration experience.
• Knowledge of security and risk management best practices.
• General relational database management; MSSQL, MySQL.
• High-level understanding of API calls and systems.

Responsibilities:

• Lead support initiatives of telecommunications networks and systems.
• Development of program management plans consisting of short and long-range planning.
• Ensure the Company’s telecommunications priorities are responsive to industry developments and continue to maximize value over time, capturing new opportunities as they emerge.
• Support voice calling from internal MVNO products.
• Support partner brands under aggregator business.
• SIP integrations with partner brands endpoints.
• Domestic and ILD usage reporting.
• Coordinating support of, and hands-on troubleshooting, voice-related issues.
• Voice network architecture, optimization, documentation, and planning.
• Cost optimization and financial reporting.
• Telephony systems support, design, and implementation.
• Provide 24/7 on-call support according to needs of the business on a rotating schedule, meeting all SLAs.
• Create and complete quarterly personal and team goals and or projects in a timely manner.