Why is remote work so nice? Let's try to see!
Apply
Technical Customer Success Manager
Posted 2 days agoViewed
Requirements:
- You’ve worked in software development, or you’re just really into tech and eager to learn fast.
- You’ve got some experience with web development or web tech - enough to know what an API is and how it works.
- You’ve done customer success or product advocacy before and handled things like renewals, upsells, or keeping customers from walking away.
Responsibilities:
- Build real relationships with customers and help them see how Apify and our open-source tools fit their technical and business needs.
- Get them excited about new features and creative ways to use Apify.
- Jump in with engineers to fix tough problems when customers hit a wall.
Related Jobs
Apply
🔥 Technical Customer Success Manager
Posted 13 days ago
🧭 Full-Time
💸 124500.0 - 157500.0 USD per year
🔍 SaaS or Enterprise software
- At least 3+ years of overall work experience in the SaaS or Enterprise software industry - preferably in the Developer Tools space
- Previous Customer Success, Technical Account Management, Sales or Customer Services experience
- Must be in Eastern or Central time
- Strong organizational skills and ability to handle many simultaneous conversations in email and chats
- Deep process orientation and willingness to test, establish and document new processes in a startup environment
- Love of data analytics systems along with the desire and curiosity to explore and discover new information within them
- Working knowledge of the Enterprise software subscription lifecycle and associated processes
- Excellent written and verbal technical communication skills
- Own the post-sales relationship for a portfolio of accounts (around 25) based in the Central and East Coast Region.
- Drive value & outcomes with technical sponsors and champions
- Develop, automate and scale customer lifecycle events including kickoff/onboarding, executive business review, new feature announcements, capacity over/under utilization and user engagement.
- Create or adapt high-quality reusable content including trainings, talks, blog posts, white papers, demos and examples
- Represent the customer in internal meetings with Engineering and Product Management
- Partner with the rest of our team in on the East to grow our brand and business in the region
- Keep up to date on Honeycomb technologies and product offerings
Posted 13 days ago
ApplyApply
🔥 Technical Customer Success Manager
Posted about 1 month ago
🔍 Technology
- 5+ years of experience in customer success or account management in the technology industry, preferably working with enterprise clients.
- Strong understanding of SaaS business models and software development lifecycles.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Proven ability to manage complex projects and timelines and to prioritize and multitask effectively.
- Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements.
- Experience working with AI-powered technologies or customer experience platforms is a plus.
- Ability to work independently in a remote environment, with high self-motivation and self-discipline.
- Serve as the primary point of contact for enterprise clients, understanding their business objectives and using that knowledge to help them achieve their goals through our platform.
- Lead the onboarding process, ensuring a smooth transition from sales to delivery.
- Gather technical requirements and artifacts and act as a technical and non-technical liaison between key stakeholders.
- Establish and maintain strong relationships with clients, ensuring their satisfaction and loyalty to Interface.
- Work closely with clients to understand their needs and requirements and collaborate with internal teams to develop and deliver solutions that meet those needs.
- Proactively monitor client usage and identify opportunities to upsell or cross-sell additional products and services.
- Conduct regular client check-ins (weekly/biweekly) and Quarterly Business Reviews (QBRs) to demonstrate ROI and progress against success criteria.
- Develop and maintain a deep understanding of our platform, its capabilities, and its use cases.
- Provide clients guidance and best practices on leveraging the platform to achieve their business objectives.
- Act as an advocate for clients internally, ensuring their needs are addressed, and their feedback is heard.
- Develop and maintain a deep understanding of the market and competitive landscape and use that knowledge to inform product development and sales strategies.
- Provide regular updates and reports to internal stakeholders on client health, usage, and project status.
Posted about 1 month ago
ApplyApply
🔥 Technical Customer Success Manager
Posted about 1 month ago
🧭 Full-Time
💸 30000.0 - 40000.0 GBP per year
🔍 Software
🏢 Company: Guestwise👥 101-250HospitalityConsultingTraining
- 3+ years of professional experience working with technical operations and ideally SAAS.
- 5+ years of professional experience of support, operations, technical project management or similar technical BA/project work.
- Exposure to things like: browser developer tools, software logging platforms and Google Tag Manager.
- Experience working with technical tools like Postman or Zapier, and onboarding/reporting APIs.
- Ability to work autonomously and at times with high ambiguity.
- Own the operating of our platform by clients.
- Onboard new brands and locations, and handle all the technical set up and go live.
- Create and implement support process’ and systems.
- Develop and implement effective strategies to improve operational efficiency and reduce effort/cost.
- Be an expert in operational tooling, be able to identify pain points and prioritise how and when to make improvements to our technology.
- Set up support flows, rota and tracking.
- Manage project timelines and resources to ensure successful completion of projects and meet customer deadlines.
- Introduce tools that will improve operational efficiency, and give customers a better experience using our platform.
- Be the first point of call for clients who need support/triage/set up/trouble shooting of our live products.
- Train clients and internal team members on using our systems, triage, support, and onboarding.
- Inform the product roadmap by identifying feature enhancements based on system performance and customer feedback.
Posted about 1 month ago
ApplyApply
🔥 Technical Customer Success Manager
Posted 5 months ago
📍 North America
💸 150000.0 - 180000.0 USD per year
🔍 Software Development
🏢 Company: Runway
- Proven track record in customer success or account management
- Strong project management and organizational skills
- Excellent communication and relationship-building abilities
- Data-driven approach to problem-solving
- Ability to deliver complex information to customers in a clear and concise way
- Ability to thrive in a constantly changing and growing environment
- A bias towards action
- Excitement about AI and motivation to continuously learn more about this new and exciting space!
- Serve as the primary point of contact for Runway enterprise customers to ensure a positive customer experience, including responding to day-to-day customer questions, triaging Support requests, collecting feedback, and routing inquiries to other Runway teams as needed
- Manage successful customer onboarding by executing tailored programs in collaboration with Account Executives and Creative Workflow Architects
- Collaborate with Account Executives to design and execute on strategies for post-sales engagement and growth across Runway’s enterprise customers that increase customer product adoption, engagement, and growth at scale to drive revenue expansion
- Develop and implement key initiatives including: scalable customer engagement plans, product updates and new feature education, QBRs, hackathons, community events, on-site visits, webinars
- Document customer success through case studies and testimonials
- Leverage analytics to monitor customer health, track growth metrics, and identify opportunities proactively; identify critical goals and key performance indicators to clearly understand and measure client satisfaction
- Build and nurture relationships with project managers and executive sponsors within customer accounts
- Thoroughly understand all aspects of the Runway platform to explain the technology, workflows and use cases to users and organizations
- Be a champion for our customers and work with our internal teams to translate customer feedback into product insights; liaise between customers and our internal teams in order to provide the best support and experience
Analytical thinking
Posted 5 months ago
ApplyRelated Articles
Posted 7 months ago
Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?
Posted 8 months ago
Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.
Posted 8 months ago
Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.
Posted 8 months ago
Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.