Director, UX Research (Remote Eligible) - East Coast

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Requirements:

• 10+ years of UX research experience on digital products, including 5+ years in leadership roles
• Proven track record of delivering research that drives measurable business outcomes
• Expertise in quantitative and qualitative methods paired with the ability to make judgment calls when needed
• Exceptional written and verbal communication skills; ability to influence and facilitate discussion at all levels
• Demonstrated success building and scaling research programs, processes, and platforms
• Experience with B2B products that support business productivity, project management, or processes.
• Passion for mentoring, fostering inclusive team cultures, and driving cross-organizational alignment

Responsibilities:

• Mentor and grow a team of mixed‑methods UX researchers, fostering a culture of continuous learning, collaboration, and inclusion.
• Build a deep understanding of our product, our customers, and our business.
• Collaborate cross‑functionally with Product, Design, Engineering, and GTM stakeholders to align research priorities with business goals.
• Define and drive high‑impact research initiatives, balancing strategic and tactical needs.
• Synthesize UX research with direct and indirect sources of data such as market intelligence, competitive analysis, and product analytics to identify patterns and opportunities.
• Translate complex findings into clear, concise narratives and actionable recommendations.
• Build and optimize scalable research programs and best practices to advance Smartsheet’s UX maturity.
• Model leadership principles, strategic thinking, resilience, growth mindset, and top notch presentation and storytelling skills for our entire team of Researchers, Designers, and Content writers.