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Customer Onboarding Specialist - Costa Rica
Posted 6 days agoViewed
💎 Seniority level: Middle, 3+ years
📍 Location: Costa Rica
🔍 Industry: Mobile App
🏢 Company: Craver👥 51-100💰 Series B over 6 years agoConsultingSalesBrand Marketing
⏳ Experience: 3+ years
Requirements:
- Over 3 years of experience in client onboarding or a similar role.
- Proven experience in onboarding customers within SaaS products.
- Exceptional communication and interpersonal skills.
- Effective collaboration capabilities with cross-functional teams.
- Strong organizational skills and meticulous attention to detail.
- Demonstrated problem-solving abilities.
Responsibilities:
- Manage the onboarding process for new clients, setting up their accounts and guiding them through the initial phase.
- Provide exceptional customer support, addressing any questions or concerns clients may have during onboarding. Your focus is on creating a positive and supportive experience.
- Collaborate seamlessly with our cross-functional teams, ensuring a smooth transition from sales to onboarding. Communication and coordination are key!
- Develop and maintain comprehensive onboarding materials and resources to empower clients throughout their journey. Keeping these materials up-to-date is essential.
- Continuously improve the onboarding process by gathering client feedback and implementing enhancements to optimize satisfaction and streamline procedures.
- Leverage your product knowledge to identify upsell and cross-sell opportunities, acting as a bridge between onboarding and sales and contributing to revenue growth.
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