Medical Virtual Receptionist

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Requirements:

• Previous experience as a receptionist or in a customer service role, preferably in a medical setting.
• Ability to handle a high volume of calls.
• Excellent communication and multitasking skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Willingness to learn and manage calls from start to finish with provided training.

Responsibilities:

• Answer and manage a high volume of incoming calls promptly. The team of receptionists receives about 400-500 calls distributed throughout the team (3 members)
• Direct patient inquiries to the appropriate department or staff member.
• Assess the urgency of patient concerns and route calls appropriately.
• Provide accurate information or transfer calls to the correct team based on patient needs.
• With training, manage calls from initial inquiry to resolution.
• Schedule appointments, relay messages, and follow up with patients as needed.
• Deliver excellent customer service while addressing patient concerns.
• Ensure patient satisfaction by managing calls efficiently and professionally.