Senior Content Designer

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Requirements:

• 5+ years of experience in content design, UX writing, or content strategy for digital products.
• Demonstrated expertise in plain language, inclusive writing, and content accessibility standards (e.g., WCAG 2.1, Section 508).
• Experience designing content for complex, form-heavy applications or government services.
• Strong understanding of human-centered design principles and user research integration.
• Proficiency with design collaboration tools such as Figma and Mural.
• Excellent editorial judgment and attention to detail, especially when writing for users in sensitive or high-stakes situations.
• Ability to collaborate across disciplines and communicate the value of content design to diverse stakeholders.

Responsibilities:

• Own the creation and delivery of plain-language content for the VA.gov disability benefits application and related tools within the OCTO Benefits Portfolio.
• Write, revise, and test user-facing content including form instructions, in-line guidance, error messages, alerts, and submission confirmations.
• Ensure all content aligns with VA.gov voice, tone, accessibility, and style standards—and meets the highest bar for clarity, compassion, and usability.
• Collaborate closely with designers, researchers, engineers, and fellow content designers to integrate content within prototypes and production-ready UI using tools like Figma.
• Use qualitative and quantitative research to inform content decisions, refine messaging, and address Veteran pain points.
• Partner with stakeholders and subject matter experts—including legal and policy teams—to ensure accuracy and compliance.
• Actively contribute to content strategy discussions, checklists, documentation, and standards within the centralized content team.
• Advocate for content best practices and represent the Veteran perspective in all product conversations.
• Support iterative development by participating in agile ceremonies such as sprint planning, retrospectives, and demos.