Senior Content Designer - Product

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Requirements:

• 7+ years of experience as a Content Designer, UX Writer, Content Strategist, or similar role, with a proven track record of creating performant, user-centered content.
• Advanced understanding of UX principles and best practices.
• Proven experience conducting user research and applying diverse research methodologies, including A/B and multivariate testing, to inform content decisions.
• Advanced experience with design tools such as Figma, Sketch, or Adobe XD required.
• Exceptional writing, editing, and proofreading skills, with a keen eye for detail.
• Experience working in a collaborative, cross-functional environment.
• Excellent communication, presentation, and interpersonal skills.

Responsibilities:

• Create content that is free of industry jargon, concise, user-friendly, and performant for a variety of digital products and platforms, including web and mobile applications, for both internal and external audiences.
• Collaborate closely with designers, product managers, and engineers throughout the entire product development lifecycle, from ideation to launch and iteration.
• Develop and maintain a content style guide and voice and tone guidelines for Facet's products, ensuring consistency across all touchpoints and alignment with overall brand guidelines.
• Engage in rapid experimentation and testing, utilizing both quantitative and qualitative research methods to validate and refine content.
• Transform user insights into effective and engaging content solutions.
• Write and edit a wide range of content, including microcopy, user interface text, onboarding flows, help documentation, FAQs, transactional emails, error messages, and in-app notifications.
• Contribute to the development of marketing materials, such as website copy, blog posts, and social media content, as needed.
• Work closely with legal and compliance teams to ensure content adheres to industry regulations and guidelines.
• Present your work to stakeholders and effectively communicate your design decisions.