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Support Engineer (Americas)
Posted 13 days agoViewed
💎 Seniority level: Middle, 3+ years
🔍 Industry: Database Platform
🏢 Company: Supabase👥 101-250💰 $80,000,000 Series C 6 months agoDatabaseDeveloper ToolsArtificial Intelligence (AI)Information ServicesInformation TechnologySoftware
🗣️ Languages: English
⏳ Experience: 3+ years
Requirements:
- Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.
Responsibilities:
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues ).
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
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🔥 Percona - PostgreSQL Database Support Engineer
Posted 7 days ago
📍 Worldwide
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🏢 Company: Percona
- Good hands-on knowledge of PostgreSQL, PostgreSQL Provided tools and Contribution modules
- Skilled with some of the PostgreSQL ecosystem of tools and technologies
- Knowledgeable about performance tuning, query optimization, & index tuning
- Know-how of backup solutions such as pg base backup, pgBackRest and WAL-G, etc, and also the Point-in-Time-Recovery
- Some experience with high availability solutions (replication, routers, proxies, etc)
- Demonstrable experience of administering Linux based systems
- Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
- Experience working with customers in English
- Very desirable to have related Kubernetes knowledge
- Helping our customers’ DBA teams when they need expert assistance.
- Gathering relevant data and investigating issues to provide a detailed analysis of your findings in a digestible format by email, instant message or voice.
- Performing screen-sharing sessions to help them quickly navigate and resolve issues.
- Authoring new blog posts.
- Answering questions on our forum.
- Creating new articles in our customer-facing knowledge base for more frequently seen issues.
- Hosting webinars amongst other things.
PostgreSQLSQLCustomer serviceLinuxTroubleshootingScriptingEnglish communication
Posted 7 days ago
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