Senior Solutions Consultant, Mid-Market - East

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Requirements:

• 3+ yrs experience in a Solutions Consulting role in B2B SaaS
• Proven successful track-record of sales engineering or solution consulting experience in a SaaS business, ideally with experience in Customer Service, Support, or CRM platforms
• Ability to work as part of a team to solve business and technical problems, and step into leadership when and where required
• Thrive in fast-paced environment
• Strong verbal, written, presentation, and interpersonal communication skills
• Proven time management skills in a fast-moving startup environment
• Successful track record of tackling technical and security objections
• Enormous initiative in discerning what is right for the prospect or customer and a staunch advocate for their needs

Responsibilities:

• Be a trusted advisor to our customers by understanding their processes, requirements, and challenges. Some also call this conducting discovery, but we call it earning the right to have a conversation.
• Partner closely with our Sales team engaging with prospects and customers and with our engineering, product and design teams.
• Engage customers in business, strategy, and ROI-based discussions to communicate how Gladly can help deliver value by changing the relationship they have with their customers.
• Be an awesome technologist with lots of business acumen, able to draw out root causes to customer concerns, and apply phenomenal problem-solving skills to solve them
• Diagnose the status of a prospect or customer's ability to serve their own customer; credibly and with integrity, sell them on a new way of doing things, and an evolving vision for their future.
• Tell compelling stories that are grounded in technology. These aren't just demos; we want you to paint a vision of what truly customer-centric service looks like!
• Respond to RFIs and RFPs. We have a very special way we do this... you'll see how we make this exciting and creative!
• Play an active role in the post-sales phase to ensure ongoing customer success. Come on, we told you customer success was important to us!
• Be the voice of your prospects and customers. We're a startup and we're evolving; you will play an important role in that evolution.