Why is remote work so nice? Let's try to see!
Apply
SMB Customer Success Manager
Posted about 1 month agoViewed
💎 Seniority level: Manager, 2+ years
💸 Salary: 77500.0 - 82500.0 USD per year
🔍 Industry: Education
🏢 Company: Newsela👥 251-500💰 $100,000,000 Series D about 4 years agoEducationEdTechE-Learning
🗣️ Languages: English
⏳ Experience: 2+ years
Requirements:
- 2+ years of experience in owning a large portfolio of accounts through the entire customer journey (post-sale through renewal)
- Proactively engage in client communication, use data to identify opportunities for growth, and have demonstrated success in monitoring customer health and driving renewals.
- Able to leverage your experience in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals, to effectively uncover hidden needs and get to the root of the problem.
Responsibilities:
- Work directly with schools and districts to ensure their success and continued adoption of our industry-leading platform.
- Monitor the health of your portfolio, and will work closely with our internal teams to ensure clients are engaging with and getting the most out of Newsela’s solutions, and ultimately renewing their investment in Newsela.
- Leverage data, our tech stack, and customer insights to drive company results in product adoption, renewal, and expansion.
Related Jobs
Apply
🔥 SMB Customer Success Manager
Posted 14 days ago
📍 U.S
💸 94000.0 - 117500.0 USD per year
🔍 Pentesting
🏢 Company: Cobalt👥 251-500💰 $29,000,000 Series B over 4 years agoPenetration TestingSecuritySaaSEnterprise ApplicationsCloud Security
- 2+ years of work experience in Customer Success and/or Account Management
- A commercial, consulting mindset
- Project/program management experience
- Experience working with Salesforce
- Multi-tasking skills and the flexibility to adjust to changing priorities on-the-fly
- Strong written and verbal communication
- Familiarity working with a large book of SMB level clients
- Prior experience working in a very detail oriented and analytical environment
- Prior experience closing sales deals and speaking with C-level executives
- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, driving increased growth and satisfaction
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
- Develop, prepare, and nurture customers for advocacy
- Build successful security testing programs for our customers
- Act as the voice of the customer internally to advocate customer’s needs
- Monitor day-to-day service execution and customer satisfaction
- Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
- Manage annual renewal process for customers to assure uninterrupted product use.
- Work to identify and/or develop upsell opportunities
- Program manage account escalations
- Interface with internal and external stakeholders ranging from individual contributors to C-level executives
- Team directly with Sales to build a great customer experience
Project ManagementSalesforceREST APICustomer serviceExcellent communication skillsRelationship buildingAccount ManagementClient relationship managementStrong communication skillsCross-functional collaborationSales experienceStakeholder managementCustomer SuccessSaaS
Posted 14 days ago
ApplyApply
🔥 SMB Customer Success Manager, Pooled Model
Posted 20 days ago
📍 Philippines
🔍 Data Protection
🏢 Company: Virtru👥 101-250💰 $60,000,000 Series C about 3 years agoSecuritySaaSPrivacyInformation TechnologyCyber SecuritySoftware
- 4+ years experience working in a customer-facing role (support, sales, customer success, account management, etc.)
- At least 2+ years of experience supporting technical products, applications and/or environments.
- Experience running training calls
- Ability to interact with both technical and non-technical staff and customers.
- Strong technical aptitude and problem-solving skills.
- Positive, customer-oriented attitude
- Comfortable working in a fast-paced environment, both independently and in a team.
- Exceptional written and verbal communication skills
- Strong organizational and prioritization skills
- Onboard and train new customers on Virtru’s products in both 1to1 trainings and group webinars.
- Manage and run renewals for strategically important customers.
- Proactively engage low-usage and at-risk customers to stabilize the account.
- Temporarily own accounts for fixed engagement periods, such as onboarding, at-risk scenarios, and account reviews.
- Execute 1 to Many campaigns and sequences designed to drive engagement, usage, and customer success at scale (ex. Run re-engagement campaigns for low-usage customers).
- Track and analyze customer usage and engagement to identify opportunities to deliver value across the base.
- Generate invoices, work with our partners, and jump in to assist our Accounting team with collections for overdue and delinquent accounts.
- Help refine processes, plays, and sequences that allow future CSMs to seamlessly fold into our pooled model.
- Jump in to handle any other outlier scenarios across the base.
SalesforceREST APICommunication SkillsProblem SolvingCustomer serviceWritten communicationAccount ManagementVerbal communicationTrainingClient relationship managementTechnical supportCRMCustomer supportCustomer SuccessSaaS
Posted 20 days ago
ApplyRelated Articles
Posted 7 months ago
Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?
Posted 8 months ago
Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.
Posted 8 months ago
Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.
Posted 8 months ago
Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.