Director of Managed Services - 100% Remote

Posted about 1 month agoViewed

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💎 Seniority level: Director, 4+ years

📍 Location: United States, Canada

💸 Salary: 175000.0 - 225000.0 USD per year

🔍 Industry: Salesforce Consulting

🏢 Company: Kicksaw👥 11-50 Consulting Information Technology Small and Medium Businesses

⏳ Experience: 4+ years

🪄 Skills: LeadershipProject ManagementAgileSalesforceClient relationship managementTeam managementSaaS

Requirements:

4+ years managing technical teams
4+ years experience in Salesforce or SaaS platforms
Experience with client escalations and conflict resolution
Prior Salesforce experience required
Experience in Agile environments preferred

Responsibilities:

Develop managed services capabilities and offerings
Serve as primary point of escalation for clients
Manage and mentor a team of Salesforce professionals
Monitor key performance metrics
Collaborate with sales to identify growth opportunities