Creative Operations Manager

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Requirements:

• 5 years experience as a Project Manager in a creative environment (e.g. agency, design studio, in-house creative team)
• Demonstrated experience setting up and managing work in project management software (ClickUp experience is a big plus)
• Deep understanding of creative and marketing for SaaS products (e.g. writing, graphic design, web development, email marketing, social and content marketing)
• Proficiency in Google Workspace applications (Docs, Slides, Sheets)
• Excellent organizational, time management, and communication (written and verbal) skills
• Ability to work independently and as part of a team
• Experience managing fully remote teams
• Familiarity with design software (e.g., Adobe Creative Suite)

Responsibilities:

• Setup, launch, and manage projects from start to finish: Manage projects of various complexity and size working closely with stakeholders throughout the organization; plan and schedule project timelines, milestones, and deliverables; maximize budget and manage workflows by efficiently for in-house, freelance, and agency partners
• Keep everyone in the loop: Facilitate clear and consistent communication between team members, stakeholders, and clients, ensuring everyone is informed
• Coordinate projects to run smoothly: Design and implement streamlined workflows, establish clear processes, and maintain meticulous documentation for all projects
• Find solutions and drive improvement: Proactively identify potential roadblocks/risks/inefficiencies and constantly seek resourceful ways to optimize our processes
• Manage information: Serve as the central source of truth for project information and documentation, ensuring easy access for all stakeholders; publish regular reporting on creative team performance; consistently maintain documentation and assets in publicly shared spaces
• Anticipate challenges: Foresee potential roadblocks and proactively develop solutions to keep projects on track; identify risks, negotiate effectively, and implement solutions to mitigate issues
• Onboard: Provide training and guidance to new team members or stakeholders on best practices and process improvements