[REMOTE] Creative Operations Manager

Posted 9 days agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: United States

🔍 Industry: SaaS, Retention Marketing

🏢 Company: WKND Digital👥 51-100 Digital Marketing Advertising Email Marketing Marketing Content Marketing

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LeadershipAdobe Creative SuiteData AnalysisGraphic DesignCross-functional Team LeadershipProblem SolvingMentoringExcellent communication skillsCritical thinkingTeam managementStrategic thinkingDigital MarketingSaaSA/B testing

Requirements:

5+ years of experience in Creative Operations or Digital Marketing (preferably in SaaS or retention marketing).
Proven leadership experience managing creative teams in fast-paced environments focused on performance outcomes.
Expertise in email & SMS design workflows with tools like Klaviyo, Postscript, or Attentive.
Strong knowledge of AI-powered tools for process optimization.
Familiarity with A/B testing methodologies and performance tracking.
Exceptional consultative communication skills with the ability to influence cross-functional teams.
Proven track record of building scalable systems that deliver repeatable results at speed.

Responsibilities:

Manage and mentor a high-performing graphic design team to deliver top-tier creative assets for email & SMS campaigns.
Cultivate a culture of accountability, innovation, and relentless pursuit of results within the team.
Develop performance standards and feedback loops to enhance efficiency and reduce revision cycles.
Design scalable SOPs that streamline creative processes from ideation to execution.
Reduce revision cycles by analyzing feedback trends and implementing proactive solutions.
Track key metrics like turnaround times to ensure deadlines are consistently met while maintaining quality standards.
Identify and implement AI-powered tools to enhance personalization and workflow efficiency.
Automate repetitive tasks to free up creative bandwidth for high-value projects that drive measurable outcomes.
Collaborate with data analysts to ensure creatives are informed by A/B testing results and performance metrics.
Continuously refine designs based on engagement trends to maximize conversions and retention outcomes.
Create training programs that keep the design team at the forefront of industry trends, tools, and best practices.
Address skill gaps through targeted education on design principles, retention marketing strategies, and emerging technologies.

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