Implementation Manager, EMEA

Posted about 1 month agoViewed

💎 Seniority level: Manager, 5-10 years

📍 Location: EMEA

💸 Salary: 120000.0 - 160000.0 USD per year

🔍 Industry: Software Development

🏢 Company: Hightouch👥 101-250💰 $38,000,000 Series B over 1 year agoDeveloper Platform CRM SaaS Marketing Information Technology Software

🗣️ Languages: English

⏳ Experience: 5-10 years

🪄 Skills: Project ManagementSQLETLData engineeringCommunication SkillsRESTful APIsTechnical supportData modelingCustomer Success

Requirements:

5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software
Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture
Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders
Experience creating and optimizing implementation processes that can scale across an organization
Excellence in technical project management with ability to manage multiple concurrent implementations
Strong presentation and facilitation skills with ability to command a room of technical and business audiences
Experience working with data warehouses, ETL processes, and marketing technology is a plus
Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

Responsibilities:

Drive the onboarding process for customers, working closely with Technical Architects to ensure alignment between technical execution and customer success objectives
Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices
Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
Partner with Technical Architects to identify and resolve technical blockers that could impact customer success
Build relationships with technical stakeholders within customer organizations
Contribute to product development by providing feedback to our engineering team
Standardize and automate implementation processes to increase team efficiency and customer satisfaction

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🔥 Implementation Manager - EMEA (Remote)

Posted 29 days ago

📍 United Kingdom

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🏢 Company: Careers at Drata

🔧 Requirements

Proven project management expertise with a track record of managing multiple customer implementations simultaneously, delivering projects on time while balancing competing priorities.
Strong customer engagement skills, with the ability to build trust, understand unique business needs, and tailor solutions to drive customer satisfaction and long-term success.
Hands-on experience configuring SaaS platforms, with the technical acumen to understand platform capabilities, limitations, and best practices to align technology with business processes.
Exceptional communication and cross-functional collaboration skills, with the ability to clearly convey complex information, foster alignment across teams, and build strong working relationships with both customers and internal stakeholders to drive successful implementations.
Strong problem-solving mindset, with the ability to think critically, troubleshoot technical and process challenges, and escalate or collaborate when needed to quickly resolve customer issues.
A customer-first mindset and commitment to acting as a trusted advisor, helping customers achieve their security and compliance goals through proactive guidance, advocacy, and ongoing relationship management.
Ability to contribute to continuous improvement, bringing forward ideas and feedback to refine implementation processes, enhance customer experiences, and contribute to Drata’s culture of innovation and operational excellence.

💡 Responsibilities

Own the end-to-end implementation process by creating and managing project timelines, defining key milestones, and ensuring all deliverables are met on schedule.
Build strong, trust-based relationships with customers by understanding their unique business needs and translating them into tailored implementation plans.
Configure and customize the SaaS platform to align with each customer’s specific needs, ensuring optimal integration with their business processes while balancing best practices and platform capabilities.
Partner closely with cross-functional teams—including Sales, Solution Architects, Product, Engineering, and Customer Support—to coordinate seamless implementations.
Deliver tailored training sessions, workshops, and knowledge-sharing materials to empower customers to use the platform effectively and confidently.
Identify, troubleshoot, and resolve both routine and complex technical, process, and configuration challenges that arise during implementation.
Create and maintain thorough and accurate documentation covering the entire implementation process, including customer requirements, configurations, key decisions, customizations, and post-implementation best practices to ensure knowledge continuity and future scalability.

Project ManagementCross-functional Team LeadershipCommunication SkillsProblem SolvingCustomer serviceDocumentationComplianceTroubleshootingClient relationship managementTechnical supportCustomer SuccessSaaS

Posted 29 days ago

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