Director, Product Design

Posted 17 days agoViewed

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💎 Seniority level: Director, 12+ years

📍 Location: United States

💸 Salary: 217000.0 - 250000.0 USD per year

🔍 Industry: Fintech

🗣️ Languages: English

⏳ Experience: 12+ years

🪄 Skills: LeadershipAdobe Creative SuiteData AnalysisFigmaUI DesignUser Experience DesignProduct design

Requirements:

12+ years of experience in Product Design, UX/UI, or Human-Centered Design, with at least 5 years leading and scaling design teams.
Proven experience leading large-scale consumer-facing digital experiences in fintech, e-commerce, or other high-growth industries.
Demonstrated ability to create cohesive and scalable cross-platform design systems.
Strong track record of driving business outcomes through design, including improvements in conversion rates, user engagement, and retention.
Experience working in regulated industries, ensuring compliance and security while maintaining design excellence.
Experience as a Design Lead for a Mobile APP with a 1M+ user base.
Experience designing multi-product applications & experiences.
Expertise in UX/UI design, interaction design, and visual design principles.
Deep understanding of design thinking, user research methodologies, and usability testing.
Proficiency in Figma, Sketch, Adobe Creative Suite, and other industry-standard design tools.
Strong analytical skills, leveraging qualitative and quantitative research to inform design decisions.
Familiarity with A/B testing, conversion optimization, and behavioral analytics to drive design impact.
Experience with accessibility standards (WCAG) and inclusive design practices.

Responsibilities:

Lead and develop the vision, strategy, and execution of ZIP's consumer product design across mobile, web, in-store, and customer support channels, ensuring a cohesive and world-class experience.
Define and drive ZIP's design system, ensuring consistency, scalability, and accessibility across all product experiences.
Champion human-centered design principles, ensuring every ZIP product is intuitive, engaging, and aligned with customer needs and business objectives.
Manage and grow a high-performing design team, fostering a culture of collaboration, innovation, and customer obsession.
Influence product strategy by incorporating user research, behavioral analytics, and data insights into the design process.
Partner closely with Product Management, Engineering, and Marketing to ensure a seamless cross-functional approach to experience design.
Optimize the end-to-end customer journey, from onboarding and engagement to retention, ensuring ZIP delivers frictionless and delightful interactions.
Advocate for accessibility and inclusivity, ensuring all ZIP products meet industry standards and provide equitable experiences.
Evolve and implement UX best practices, usability testing frameworks, and iterative design methodologies to enhance design decision-making.
Collaborate with Compliance and Legal teams to ensure customer-facing experiences meet regulatory and security requirements.
Present to senior executives and stakeholders, articulating the value of design and demonstrating how it drives business impact.

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