Customer Care Officers
C
Catilas Resources LimitedBanking
Lagos, Nigeria, WATFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Microsoft ExcelMicrosoft Office
Requirements
- Ordinary National Diploma (OND) holder in any field with a minimum of Lower Credit.
- Must be 27 years old as of last birthday.
- Banking operations experience is an added advantage.
- Strong numerical, problem-solving, and time-management skills.
- High level of accountability, efficiency, and accuracy.
- Proficiency in MS Office (Excel, Word, and Outlook).
- Excellent communication, interpersonal, and customer service skills.
- Integrity, professionalism, and a strong work ethic.
Responsibilities
- Respond to customer inquiries via phone, email, one-on-one interactions.
- Provide information about banking products, services, policies, and procedures.
- Process deposits, withdrawals, transfers, and payments accurately.
- Handle cash transactions, verify amounts, and ensure accurate record-keeping.
- Resolve customer complaints promptly.
- Assist customers with online and mobile banking issues.
- Facilitate account opening, loan applications, and card issuance.
- Educate customers on product features and benefits.
- Update and maintain accurate customer records in the banking database.
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