- Conducting market research to understand industry trends, customer needs, and competitive landscapes.
- Analysing data to identify opportunities and challenges in the market.
- Defining and identifying target audiences for products or services.
- Creating buyer personas to understand customer demographics, behaviours’, and preferences.
- Implementing traditional marketing strategies, such as print advertising, direct mail, and door-to-door sales.
- Provide support on all activities related to agent onboarding, management, business development, and issue resolution.
- Manage Agent's activities and intensity in line with set targets.
- Collecting and analyzing customer feedback through surveys and other methods.
- Using feedback to improve products, services, and marketing strategies.
- Implementing strategies to retain and renew existing client contracts.
- Addressing customer concerns promptly to maintain long-term relationships.
- Identifying opportunities for cross-selling additional products or services.
- Maximizing revenue by encouraging clients to upgrade or expand their purchases.
- Staying informed about the features, benefits, and applications of the company's products or services.
- Communicating product knowledge effectively to potential and existing clients.
- Identifying potential customers and businesses that may be interested in the company's products or services.
- Generating leads through various channels, including cold calling, networking, and online research.