Agency Banking Field Representative

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Requirements:

• HND or B.Sc in any discipline (Minimum of Lower Credit or Second Class Lower).
• Candidate must not be above 30 years.
• Completed NYSC status.
• 6 months to 2 years of sales experience, preferably in a Financial Institution or Agency Supported Institution.
• Experience in customer service.
• Ability to self-motivate and manage self.
• Excellent communication and interpersonal skills.
• Good organizational and I.T. skills.
• Customer orientation and adaptability to different personalities.

Responsibilities:

• Identify and onboard viable agents/locations for onboarding.
• Ensure optimal performance of all agents activated.
• Provide support on activities related to agent onboarding, management, business development, and issue resolution.
• Ensure optimal utilization of POS terminals and mobile app.
• Monitor agents' performance against set targets.
• Conduct periodic training for agents on the Bank’s offerings.
• Ensure prompt completion of the account opening process.
• Resolve issues and complaints from POS agents.
• Manage agents' activities per set targets.
• Regularly visit agent locations to monitor transactions and welfare.
• Ensure branding materials are properly displayed at agent locations.
• Visit agent locations to ensure proper management and use of POS terminals.