Customer Care Officer

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Requirements:

• Must have OND in any field with a minimum of Lower Credit.
• Cash handling experience is an added advantage.
• Exceptional time management and customer service skills.
• High level of accountability, efficiency, and accuracy.
• Excellent knowledge of MS Office (especially Excel and Word).
• Integrity and strong communication and people skills.

Responsibilities:

• Responding to customer inquiries via various channels.
• Resolving customer problems and complaints efficiently.
• Assisting with technical issues related to products/services.
• Processing orders, handling shipping, returns, and refunds.
• Educating customers on product features and benefits.
• Maintaining accurate customer records and documentation.
• Identifying opportunities for cross-selling and up-selling.
• Ensuring clear and professional communication.
• Coordinating with other departments for complex issues.
• Achieving performance metrics and service level agreements.
• Identifying areas for process improvement.