Reliance Care Officer
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Reliance HealthHealth Insurance
Lagos, Lagos, Nigeria. Port Harcourt, Rivers, Nigeria. Abuja, Federal Capital Territory, NigeriaFull-Time
Salary not disclosed
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Job Details
- Languages
- Arabic, French, English
- Required Skills
- Microsoft OfficeAnalytical SkillsData entryCustomer support
Requirements
- Bachelor's Degree or HND in any discipline.
- Must have completed NYSC or have a valid exemption letter.
- Proficiency in Arabic.
- Ability to communicate confidently in French, both verbally and in writing.
- Excellent interpersonal, written, and verbal communication skills in English.
- Basic proficiency in Microsoft Office tools.
- Strong analytical skills and confidence working with numerical data.
- High attention to detail with a commitment to delivering quality work.
- Willingness to work on shifts, including weekends.
- Goal-oriented, adaptable, and able to perform well in fast-paced environments.
- Medical background (e.g., Nursing, Medical Laboratory Science, Pharmacy, Microbiology) is an added advantage.
Responsibilities
- Respond promptly to customer inquiries, requests, and complaints in Arabic while maintaining a friendly and professional tone.
- Provide accurate and relevant information in Arabic to prospective clients to guide them in selecting suitable health plans.
- Escalate unresolved issues to the appropriate teams and follow through to ensure resolution and client satisfaction.
- Accurately record and update customer feedback, complaints, and suggestions in the internal communication system.
- Support customer acquisition efforts by engaging Arabic-speaking inbound prospects and encouraging them to purchase health insurance products or utilize company services.
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