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Solutions Architect, Post-Sales
Posted about 2 months agoViewed
💎 Seniority level: Middle, 6+ years
💸 Salary: 170000.0 - 220000.0 USD per year
🔍 Industry: B2B SaaS
🏢 Company: Lumos👥 51-100💰 $35,000,000 Series B 11 months agoSecurityInformation TechnologyIdentity ManagementCollaborationSoftware
🗣️ Languages: English
⏳ Experience: 6+ years
Requirements:
- 6+ years of experience in a post-sales role within a B2B SaaS company
- Experience with APIs and SQL
- Experience working in the identity or cybersecurity industry
- Demonstrated success managing the post-sales process for Enterprise customers
Responsibilities:
- Assist our customers in implementing the products they purchase, confirming solution design, addressing inquiries, troubleshooting issues, and providing expert guidance on product features and best practices.
- Create project plans aligned with the onboarding package purchased by the customer. Define the timeline, agenda for working sessions, and responsibilities for both Lumos and the customer to create clarity so these projects run efficiently.
- Communicate regularly with internal and external stakeholders, raising project status, potential & confirmed blockers, and mitigation paths to ensure the project continues unhindered.
- Work closely with Customer Success Managers to conduct customer training sessions and workshops to ensure they fully understand and can effectively utilize our products. Serve as a trusted advisor who helps navigate blockers to adoption.
- Identify critical bottlenecks and help streamline the onboarding process. Build processes and documentation that allow customers to accelerate their time to value. Partner with our product and engineering teams to identify where we have room for automation.
- Serve as a subject matter expert on the market Lumos is a part of and use cases it supports. Report internally on market trends, customer success stories, and common issues
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🔥 Senior Solutions Architect, Post-Sales (West Coast)
Posted 20 days ago
📍 US
🧭 Full-Time
🔍 Data Technology
🏢 Company: Monte Carlo👥 251-500E-CommerceJewelry
- 3-5 years of experience in a technical, customer-facing role, preferably within the data technology space.
- Firm understanding of some of the following: cloud data warehousing, data lakes, ETL concepts and workflows, BI solutions, SQL, and working with APIs; Networking experience a plus
- Experienced in use case discovery, scoping, and delivering complex solutions to multiple audiences
- Worked with Enterprise customers before and managed multiple stakeholders and priorities
- Been part of a high-performing team.
- Experience identifying and improving internal and customer-facing processes
- Previously worked in a startup environment. A high degree of ownership and appetite for ambiguity is critical, as well as a relentless desire to solve customer problems and chase down answers.
- Be a strategic technical counterpart to the Success team at Monte Carlo.
- Define project scope based on the customer's needs and requirements, guide clear outcomes, and communicate technical and value propositions.
- Deliver implementations of Monte Carlo, including on complicated data lake environments.
- Define "best practice" approaches for achieving a desired technical capability through Monte Carlo.
- Deliver training and enablement on advanced technical concepts to technical customers.
- Create collateral, documentation, and other technical materials as needed
- Advocate on behalf of customers cross-functionally with Product, Engineering, Support, and Sales.
- Analyze customer trends and identify opportunities to drive product consumption growth
SQLCloud ComputingETLAPI testingData engineeringRESTful APIsData modelingData analyticsCustomer supportCustomer Success
Posted 20 days ago
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