Apply

Database Support Engineer

Posted about 2 months agoViewed

View full description

📍 Location: Costa Rica, Brazil, PST, EST, CST

🔍 Industry: Database Support

🏢 Company: Timescale👥 101-250💰 $110,000,000 Series C about 3 years agoDatabaseComputerInformation ServicesSoftware

🗣️ Languages: English

🪄 Skills: PostgreSQLSQLTechnical supportData modeling

Requirements:
  • Bachelor’s degree in computer science or equivalent
  • Relational DB experience, especially with PostgreSQL
  • Experience as a technical support professional
Responsibilities:
  • Work with customers on TimescaleDB administration and optimization
  • Manage support cases from beginning to end
  • Develop and maintain customer relationships
Apply

Related Jobs

Apply

📍 Worldwide

🧭 Full-Time

🔍 Software Development

🏢 Company: Percona

  • Good hands-on knowledge of PostgreSQL, PostgreSQL Provided tools and Contribution modules
  • Be a skilled with some of the PostgreSQL ecosystem of tools and technologies
  • Knowledgeable about performance tuning, query optimization, & index tuning
  • Know-how of backup solutions such as pg base backup, pgBackRest and WAL-G, etc, and also the Point-in-Time-Recovery
  • Some experience with high availability solutions (replication, routers, proxies, etc)
  • Exposure and practice with zero-downtime procedures
  • Good understanding of monitoring requirements
  • Demonstrable experience of administering Linux based systems
  • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
  • Self-taught and enthused to grow your skill set with new technologies as the industry continues to evolve
  • Experience working with customers in English
  • Helping our customers’ DBA teams when they need expert assistance.
  • Gathering relevant data and investigating issues to provide a detailed analysis of your findings in a digestible format by email, instant message or voice.
  • Performing screen-sharing sessions to help them quickly navigate and resolve issues.
  • Authoring new blog posts on interesting topics for our open-source community to digest, answering questions on our forum, creating new articles in our customer-facing knowledge base for more frequently seen issues, and hosting webinars amongst other things.

PostgreSQLSQLCloud ComputingKubernetesLinuxTroubleshootingAnsibleScriptingEnglish communication

Posted about 1 month ago
Apply