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Customer Service Agent (Remote)

Posted 4 months agoViewed

View full description

💸 Salary: 37440.0 - 43680.0 USD per year

🔍 Industry: Insurance

🏢 Company: Jerry👥 101-250💰 $110,000,000 Series C almost 2 years ago🫂 Last layoff over 2 years agoArtificial Intelligence (AI)InsurTechInsuranceAuto Insurance

🗣️ Languages: English

Requirements:
  • You can multitask and manage multiple competing priorities
  • You are passionate about helping others
Responsibilities:
  • Respond to inbound calls from existing customers
  • Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
  • Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
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🔥 Part time Mandarin-Speaking Customer Service Agent--Remote
Posted 2 months ago

📍 United States

🧭 Part-Time

💸 33280.0 - 41600.0 USD per year

🔍 IGaming

🏢 Company: Flowplay, LLC

  • Previous experience in a high-volume, fast-paced call center strongly preferred
  • Fluency in both Mandarin and English
  • Excellent verbal and written communication skills
  • Strong multitasking and prioritization abilities
  • Calm and patient demeanor when handling complaints and difficult situations
  • Commitment to high standards, initiative, proactivity, and professionalism
  • Ability to type and communicate on the phone for extended periods
  • Must be 21 years of age or older
  • Ability to successfully complete a background check, drug screen, and obtain necessary gaming licenses
  • Successfully complete required jurisdictional training
  • Must have high speed internet access in your remote work location
  • Availability to work nights, holidays, and weekends as required
  • Deliver exceptional customer service by providing accurate product and service information, resolving issues, and offering guidance on promotions and bonuses
  • Assist with customer calls for all Mandarin speaking customers
  • Partner with cross-functional departments (retail, marketing, tech, etc.) to effectively resolve customer concerns and ensure a seamless customer experience
  • Consistently meet or exceed agreed-upon KPIs and performance targets
  • Engage in continuous learning through hands-on training with fellow agents, leads, and management to enhance skills and knowledge
  • Clearly explain the terms, conditions, promotions, and bonusing of the casino gaming site to customers
  • Provide comprehensive information to customers regarding their account and transactions
  • Evaluate accounts to identify potential AML/Fraud violations based on deposit, withdrawal, and play transactions
  • Recognize problem gambling signs and assist customers by providing information and resources to get them the necessary support
  • Maintain accurate customer records by updating account information as needed
  • Process customer adjustments to maintain precise financial accounts
  • Recommend potential products or services to management based on customer information and needs analysis
  • Prepare product or service reports by collecting and analyzing relevant customer data
  • Contribute to overall team success by accomplishing related tasks as assigned

Communication SkillsCustomer serviceWritten communicationMultitaskingProblem-solving skillsFluency in EnglishVerbal communicationCustomer support

Posted 2 months ago
Apply

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