Emergency Response Specialist

At least 2 or more years working in emergency response, environmental compliance, chemical management, waste management, direct customer service, legal services, recordkeeping, or dispatching. Associate degree or higher in business administration or equivalent relatable work experience. Must have a dedicated workspace at home with a business level atmosphere. Must have dedicated, uninterrupted high-speed internet capability. Mastery of the English language, both verbal and written. Professional phone etiquette. Strong knowledge of computer software applications, spreadsheets, PDF and Word programs. Ability to self-start and achieve deadlines without continued guidance. Hazwoper training (preferred). Incident Command (ICS) experience (preferred). Ability to remain organized in a high-volume work environment (preferred). Ability to analyze and resolve problems (preferred). Proficiency with Salesforce, Preview, Core, RSS, SharePoint and Excel (preferred). Ability to type 40 wpm+ (preferred). Demonstrated ability to present ideas and information clearly (preferred). Capable of managing exceptions and resolving atypical challenges (preferred). Capable of effectively working with a team (preferred). Strong networking and proven relationship building skills (preferred). Excellent customer/client relationship development skills (preferred). Comfortable and composed under stress and high pressure, fast-paced conditions (preferred).

Complete response documentation and delegated taskings. Receive and action incoming calls and emails. Address client and vendor concerns and find solutions. Maintain professional communications with clients and vendors. Support team members with case completions. Input new responses/cases in Salesforce. Create new job folders and populate them. Complete vendor response audits. Complete Action Reports. Resolve invoice, manifests, and job sheet discrepancies with vendors. Enter all job documentation into the system. Support customers and personnel with questions and problems. Work with management on projects. Identify opportunities for process improvement. Coordinate activities to ensure deadlines are met. Train and support team members. Assist the billing department. Provide input for group SOPs. Perform OQ checks on response documentation. Cover on-call/after-hour shifts. Maintain compliance with corporate training. Respond to all types of emergencies by remotely supporting or on scene 24 hours a day / 7 days a week.