Professional Services Manager

View full description

Requirements:

• Eight or more years of IT experience, including at least four years of hands-on experience in cloud environments like Azure and AWS.
• Proven experience managing technical teams and delivering client-facing projects.
• Comprehensive knowledge of cloud architecture, hybrid cloud configurations, and network design.
• Strong expertise in Azure, AWS, and Microsoft 365 platforms.
• Excellent communication and problem-solving skills, with a focus on managing complex client relationships.
• Demonstrated ability to design and implement scalable processes and structures for professional services.

Responsibilities:

• Manage and mentor a team of Cloud Engineers, fostering a culture of collaboration, technical excellence, and continuous learning.
• Provide guidance and serve as an escalation point for technical challenges faced by the team.
• Oversee client onboarding and cloud implementation projects to ensure timely delivery, scope adherence, and high-quality results.
• Collaborate with clients to understand requirements and design solutions that align with their business needs.
• Develop and implement scalable processes for project delivery, client onboarding, and team operations.
• Establish and maintain best practices for cloud architecture, workflows, and documentation standards.
• Continuously assess and refine processes to improve team efficiency and client satisfaction.
• Provide strategic direction and technical oversight for Azure and AWS cloud solutions, ensuring optimal performance, security, and cost efficiency.
• Maintain awareness of emerging cloud technologies and trends to drive innovation within the team.
• Act as a primary point of contact for complex client engagements, ensuring satisfaction and addressing issues effectively.
• Build and maintain strong vendor relationships with partners like Microsoft and Amazon to leverage resources and tools.