Bilingual New Patient Care Coordinator

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Requirements:

• Fluency in English and Spanish is required.
• Previous experience in a patient care coordination role or similar position in the healthcare industry.
• Strong knowledge of healthcare processes, referrals, and insurance verification.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in using electronic medical record (EMR) systems and other office software.
• Ability to work independently and as part of a team.
• Experienced in providing customer service in a healthcare setting.
• Comfortable working remotely and providing your own equipment.

Responsibilities:

• Coordinate the new patient referral process, including managing paperwork and documentation.
• Facilitate communication between new patients, referring providers, and specialist offices.
• Assist with scheduling patient appointments and follow-up visits.
• Provide information on services and resources available to new patients.
• Translate and interpret documentation to ensure clear understanding for patients and providers in both English and Spanish.
• Maintain accurate and organized records of referrals and patient interactions.
• Assist patients with inquiries and concerns related to the referral process.
• Collaborate with healthcare providers and administrative staff to ensure smooth patient transitions.