Application Support Analyst, 3E

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Requirements:

• Thorough understanding of Generally Accepted Accounting Principles (GAAP).
• Bachelor’s degree or equivalent experience in IT, Finance, or Accounting.
• 2+ years of technical, financial, accounting, or customer service experience.
• Knowledge of Microsoft SQL Server and relational database concepts.
• Exceptional customer service skills and problem-solving capabilities.
• Familiarity with hardware and network operating systems.

Responsibilities:

• Pull service request tickets from phone queue and online customer portal.
• Document challenges, expectations, and necessary logs.
• Use case management system to track issues.
• Replicate customer challenges using remote access utilities.
• Provide timely status updates until resolution.
• Communicate complex business processes to resolve issues.
• Collaborate with team members to resolve client issues effectively.