Configure and customize Salesforce Service Cloud for case management Implement and support Enhanced Chat functionality Develop and deploy features using Apex (Triggers, Classes, Batch Jobs, Services, Utilities) Build and maintain Lightning Web Components (LWC) and Flows Collaborate on the integration of Data Cloud with external Data Warehouses Support the build and integration of Einstein for Service features Work closely with stakeholders to ensure user-friendly experiences and optimized workflows Ensure platform scalability, performance, and compliance with best practices