911 Technical Analyst

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Requirements:

• 3+ years’ experience in 9-1-1 VoIP, Wireless, and/or call routing solutions and services strongly preferred.
• Diligent attention to detail and strong organizational skills.
• Ability to quickly move between topics/situations in a fast-paced environment.
• Skilled in communicating issues, impacts, and corrective actions to internal and external representatives.
• Ability to digest and communicate both technical and business information in verbal and written form.
• Bachelor's Degree or equivalent work experience.
• Technical understanding of VoIP and Wireless 9-1-1 solutions and operations preferred.

Responsibilities:

• Provide technical expertise on the operation of Sinch’s internal 9-1-1 systems including validation and provisioning processes.
• Manage all data for a 9-1-1 system, including PSAPs, pANIs, shapefiles, and MSAG.
• Troubleshoot 9-1-1 call routing and data delivery issues.
• Work with internal teams and external parties to identify root cause and resolution.
• Review utilization reports to identify issues and investigate errors using online systems and log files.
• Document processes and identify areas of improvement.
• This position will have rotational on-call support responsibility in case of critical 9-1-1 incidents.