Onboarding and Migration Specialist

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Requirements:

• Proven success in a similar client-facing role.
• Strong proficiency in Excel and Google Sheets.
• Experience with large data sets and data migration processes.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills to build trust and rapport with customers.
• Exceptional organization and attention to detail.
• Ability to work independently and collaboratively in a team environment.

Responsibilities:

• Onboarding Coordination: Guide new clients through the onboarding process and provide necessary support.
• Migration Management: Oversee the migration process and ensure data integrity.
• Data Migration: Ensure accurate migration of data from previous platforms.
• Client Communication: Regularly communicate with clients, addressing concerns and providing updates.
• Troubleshooting: Identify and resolve migration issues.
• Training and Support: Conduct training sessions and provide ongoing client support.
• Documentation: Document customer interactions and create process documentation.
• Collaboration and Escalation: Work with various teams to ensure alignment and address customer concerns.