Apply📍 United States
🧭 Full-Time
💸 95000.0 - 120000.0 USD per year
🔍 Experience-based businesses software
- Experience in a technical customer support role.
- Solid technical background with proficiency in troubleshooting software and hardware issues.
- SQL experience sufficient for querying and analyzing databases, with comfort in intermediate functions.
- Excellent verbal and written communication skills to explain technical concepts to varied audiences.
- Strong problem-solving and analytical abilities, with keen attention to detail.
- Experience using customer support software or ticketing systems like Zendesk or Salesforce Service Cloud.
- Ability to work in a fast-paced environment while multitasking and prioritizing effectively.
- Empathy and patience in supporting customers.
- Proven experience mentoring and supporting junior team members.
- Flexibility for after-hours and weekend support when required.
- Handle technically challenging tickets escalated from non-technical support teams.
- Utilize internal tools to investigate and identify resolutions to customer issues.
- Distinguish between bugs, incidents, product feedback, and UX improvements.
- Provide accurate tailored solutions, proactive feedback, and feature requests to engineering teams.
- Ensure clear communications with customers and stakeholders, maintaining timeliness and quality.
- Identify and remedy common customer issues through a data-driven approach.
- Mentor junior customer support members and promote knowledge-sharing.
SQLAnalytical SkillsDocumentationTroubleshootingTechnical supportCustomer support
Posted about 21 hours ago
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