Customer Success Executive

Posted 3 months agoViewed

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💎 Seniority level: Executive, 10+ years

📍 Location: United States

🔍 Industry: Healthcare IT

🏢 Company: Prominence Advisors👥 11-50 Consulting Analytics Information Technology Health Care

⏳ Experience: 10+ years

🪄 Skills: LeadershipProject ManagementBusiness DevelopmentPeople ManagementSalesforceProject CoordinationCross-functional Team LeadershipGoCommunication SkillsAnalytical SkillsCollaborationMentoringNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingCoachingAdaptabilityTeamworkCreativity

Requirements:

Extensive experience (10+ years) in customer success, account management, or related field in healthcare IT.
Deep experience in services delivery to Healthcare Providers with a tech-enabled methodology.
Proven track record in managing executive relationships and driving revenue growth.
Strong understanding of healthcare systems, data analytics, and Epic's EHR.
Exceptional problem-solving, communication, and organizational skills.

Responsibilities:

Create an account management plan aligned with client goals.
Identify cross-sell and upsell opportunities in Salesforce.
Manage contract renewals and lead quarterly business reviews.
Ensure customer satisfaction and build relationships with stakeholders.
Serve as a point of escalation for project issues and maintain project oversight.

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