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Customer Success Executive (Remote)

Posted 2024-11-07

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💎 Seniority level: Executive, 8 plus years

📍 Location: Central, mountain, pacific time zones, central, mountain, pacific

🔍 Industry: Enterprise software / SaaS

⏳ Experience: 8 plus years

🪄 Skills: LeadershipCloud ComputingCommunication SkillsAnalytical SkillsCollaborationTime Management

Requirements:
  • 8 plus years of customer success experience in enterprise software or SaaS organization.
  • Proven track record of driving issues to resolution.
  • Expert time management and experience with global enterprise customers.
  • Strong knowledge of cloud architecture and extensive experience in consulting and implementation of IT systems.
  • Previous Technical Account Management or Solution Architect experience is a plus.
  • Experience in Process Improvement and managing customer expectations.
Responsibilities:
  • Serve as the primary point of contact post-implementation for our largest global customers.
  • Assume overall responsibility for investment adoption and ensure customer satisfaction.
  • Partner with customers to define desired business outcomes.
  • Manage coordination with internal functions to achieve measurable outcomes.
  • Develop trusted advisor relationship with customers and executive sponsors.
  • Conduct consistent customer health checks and prepare customers on new features.
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📍 Central, mountain, pacific time zones

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  • 8 plus years of customer success experience in enterprise software or SaaS organization with accounts > $100k ARR.
  • Proven track record of driving issues to resolution and advocating on behalf of customers.
  • Strong knowledge of cloud architecture and enterprise IT functions.
  • Experience with IT systems, preferably cloud service and/or identity management.
  • Previous Technical Account Management or Solution Architect experience is a plus.
  • Experience with SaaS solutions such as Salesforce, ServiceNow, and Workday preferred.

  • Serve as the primary point of contact post-implementation for our largest global customers.
  • Ensure customer satisfaction by preventing and resolving critical issues and escalations.
  • Define desired business outcomes with customers, focusing on maximizing value realization.
  • Manage key activities with internal functions to achieve measurable outcomes.
  • Build strong relationships with senior stakeholders and deliver compelling QBR’s.
  • Develop a trusted advisor relationship with customers to drive product adoption.
  • Conduct consistent customer health checks and prepare customers on new features.

LeadershipProject ManagementCloud ComputingData AnalysisProduct ManagementProject CoordinationCross-functional Team LeadershipData analysisGoREST APICommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceRESTful APIsNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-13
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