Remote Customer Success Executive

Posted 2024-10-25

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💎 Seniority level: Executive, 2+ Years

📍 Location: Colombia, U.S, Canada

🔍 Industry: B2B staffing platform

🏢 Company: Uptalent.io

🗣️ Languages: English

⏳ Experience: 2+ Years

🪄 Skills: Data AnalysisData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Requirements:

Bachelor's degree in business, marketing, or a related field is preferred.
Customer-centric mindset with a passion for exceptional customer service.
Outstanding written and verbal communication skills.
Strong analytical and problem-solving abilities.
Basic understanding of sales principles and identifying upselling opportunities.
Must have a reliable laptop and high-speed internet connection for remote work.
Comfortable with videoconferencing tools.
2+ years of experience in customer success or account management, preferably in a B2B environment.

Responsibilities:

Oversee and nurture relationships with U.S and Canadian architectural and engineering companies.
Act as a point of contact for contractors, addressing their concerns and ensuring their happiness.
Identify upselling opportunities and collaborate with sales to expand services.
Facilitate onboarding for new clients for smooth integration of contractors.
Gather feedback from clients and contractors to improve platform and services.
Handle issues or disputes promptly and maintain accurate records of client interactions.

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Facilitate the onboarding process for new clients, ensuring a smooth transition and integration of our contractors into their teams.
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Identify upselling opportunities within existing client accounts and collaborate with the sales team.
Facilitate the onboarding process for new clients to ensure smooth integration of contractors into their teams.
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A bachelor's degree in business, marketing, or a related field is preferred.
A genuine passion for delivering exceptional customer service and ensuring client satisfaction.
Outstanding written and verbal communication skills, with the ability to build rapport and convey complex ideas effectively.
Strong analytical and problem-solving abilities to address client and contractor concerns.
Basic understanding of sales principles and the ability to identify upselling opportunities.
Must have a reliable laptop, high-speed internet connection, and a comfortable remote work setup.
Comfortable with videoconferencing tools for client and contractor interactions.
Previous experience in a customer success or account management role, preferably in a B2B environment, with at least 2 years of relevant experience.
Native English.
Great communication skills.
Enjoys talking with people.
Comfortable doing videoconference with clients.
Motivated self-starter.
Ability to work unsupervised.
Ability to multi-task.
Shows initiative, proactive.

Oversee and nurture relationships with U.S and Canadian architectural and engineering companies. Understand their needs, challenges, and goals.
Act as a point of contact for our contractors, addressing their concerns, ensuring their happiness, and serving as a bridge between them and the client firms.
Identify opportunities to expand our services within existing client accounts. Collaborate with the sales team to upsell additional contractor resources.
Facilitate the onboarding process for new clients, ensuring a smooth transition and integration of our contractors into their teams.
Gather feedback from both clients and contractors, and communicate this feedback internally to help improve our platform and services.
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Remote Customer Success Executive

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