Remote Customer Success Executive

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Requirements:

• Bachelor's degree in business, marketing, or a related field is preferred.
• Customer-centric mindset with a passion for exceptional customer service.
• Outstanding written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Basic understanding of sales principles and identifying upselling opportunities.
• Must have a reliable laptop and high-speed internet connection for remote work.
• Comfortable with videoconferencing tools.
• 2+ years of experience in customer success or account management, preferably in a B2B environment.

Responsibilities:

• Oversee and nurture relationships with U.S and Canadian architectural and engineering companies.
• Act as a point of contact for contractors, addressing their concerns and ensuring their happiness.
• Identify upselling opportunities and collaborate with sales to expand services.
• Facilitate onboarding for new clients for smooth integration of contractors.
• Gather feedback from clients and contractors to improve platform and services.
• Handle issues or disputes promptly and maintain accurate records of client interactions.