Call Center Representative (Bilingual- French Canadian)

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Requirements:

• Bilingual-French Canadian.
• Must reside in Georgia.
• Previous experience in a customer support role.
• Strong phone and verbal communication skills along with active listening.
• Customer focus and adaptability to different personality types.
• Ability to multitask, and manage multiple incidents at a time.
• Must own computer and headset.
• High School Diploma.

Responsibilities:

• Manage large amounts of inbound calls in a timely manner.
• Follow communication 'FAQs scripts' when handling different topics.
• Identify caller's needs, clarify information, and provide guidance.
• De-escalate a caller when agitated.