Customer Service Representative - Remote & 19 plus Hourly
19 USD per hour
Company:NoGigiddy
Location:Chicago, Illinois, San Diego, California, Phoenix, Arizona, Houston, Texas, Dallas, Texas
Languages:English
Seniority level:Entry, Proven experience in a customer service role, preferably in a remote setting.
Experience:Proven experience in a customer service role, preferably in a remote setting.
Skills:
Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailMultitasking
Requirements:
High school diploma or equivalent; additional education in customer service or related field is a plus. Proven experience in a customer service role, preferably in a remote setting. Excellent verbal and written communication skills to engage effectively with gig workers. Strong problem-solving abilities and keen attention to detail. Ability to multitask and manage time efficiently in a fast-paced environment. Familiarity with CRM systems and customer service software is preferred. A passion for supporting gig workers and improving their overall experience.
Responsibilities:
Act as the first point of contact for gig workers, answering their inquiries and promptly resolving issues. Provide detailed information about the platform and services to gig workers and potential users. Assist users in navigating the application and connecting them with available shifts. Document and track all customer interactions and issues in the CRM system. Collaborate with team members to identify recurring issues and suggest improvements to processes. Maintain a positive and empathetic attitude toward gig workers at all times. Stay updated on industry trends and platform changes to provide accurate and timely information.
