Remote Customer Experience Representative

Posted 5 months agoViewed

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💎 Seniority level: Entry, Call center experience preferred

📍 Location: United States, Wisconsin, CST, NOT STATED

💸 Salary: 12 - 12 USD per hour

🔍 Industry: Poultry

🏢 Company: Purely Poultry👥 1-10 Farming Customer Service E-Commerce

🗣️ Languages: English

⏳ Experience: Call center experience preferred

🪄 Skills: Communication SkillsCollaborationProblem SolvingCustomer serviceMultitasking

Requirements:

Must live in Wisconsin
Typing at least 60 words per minute.
Extremely comfortable with computers and the internet, including the ability to multitask in 20+ browser tabs and windows simultaneously.
The ability to answer a high volume of phone calls, emails, and live chats in a fast-paced work environment.
Communicating clearly: both orally and in writing.
Reliable internet must be Fiber Optic, Cable, or DSL; other types of internet service will not work.

Responsibilities:

MUST be comfortable taking phone calls and handling customer issues.
Triaging and documenting phone, email, and chat interactions with the outside world.
Recommending poultry breeds and products.
Implementing solutions relating to products, orders, and complaints.
Communication, communication, and... did we mention communication?
Adding and retrieving information to/from spreadsheets.
Maintaining product availability.
Making sure orders are sensible each time an order is reviewed.
Navigating several tabs and software platforms simultaneously.

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High school education or its equivalent required.
Ability and skills to interact positively with internal and external customers at all levels, while demonstrating empathy, adaptability, problem solving and listening skills.
Two year’s experience navigating multiple computer systems preferred.
Two year’s customer service experience preferred.

💡 Responsibilities

Research, resolve and respond to inquiries and correspondence via telephone and written communication.
Inquiries will be from members, providers, and group leaders regarding contract benefits, changes in coverage, eligibility, claims, provider networks, payments and appeals.
Must be able to meet performance standards to achieve both individual and department goals.

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