Remote Customer Experience Representative

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Requirements:

• Must live in Wisconsin
• Typing at least 60 words per minute.
• Extremely comfortable with computers and the internet, including the ability to multitask in 20+ browser tabs and windows simultaneously.
• The ability to answer a high volume of phone calls, emails, and live chats in a fast-paced work environment.
• Communicating clearly: both orally and in writing.
• Reliable internet must be Fiber Optic, Cable, or DSL; other types of internet service will not work.

Responsibilities:

• MUST be comfortable taking phone calls and handling customer issues.
• Triaging and documenting phone, email, and chat interactions with the outside world.
• Recommending poultry breeds and products.
• Implementing solutions relating to products, orders, and complaints.
• Communication, communication, and... did we mention communication?
• Adding and retrieving information to/from spreadsheets.
• Maintaining product availability.
• Making sure orders are sensible each time an order is reviewed.
• Navigating several tabs and software platforms simultaneously.