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Agent Support Officer (China Corridor)

Posted 7 months agoViewed

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💎 Seniority level: Entry, 6 months

📍 Location: South Africa

🔍 Industry: Money transfer services

🏢 Company: Mukuru👥 101-250Mobile PaymentsFinancial ServicesPaymentsFinanceFinTech

🗣️ Languages: Mandarin, English

⏳ Experience: 6 months

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationAttention to detailComputer skills

Requirements:
  • Grade 12 or equivalent (Essential)
  • Degree/diploma (Desirable)
  • Mukuru call centre training course (Essential)
  • Communicating in Mandarin (Essential)
  • 6 months Sales and Support Consultant experience (Essential)
  • Contact centre experience (Desirable)
  • Knowledge of money transfer procedures
  • Knowledge of FICA regulations
  • Knowledge of African currencies
Responsibilities:
  • Assist Field Agents through multiple communication platforms such as the Mukuru call centre, WhatsApp, Zendesk, and email.
  • Identify Sales Consultant, establish queries, provide assistance, verify client details, registrations, and resend OTP SMSs.
  • Provide support to Sales Consultants on procedures, App queries, device setup, and payroll issues.
  • Maintain professional customer service and uphold client confidentiality.
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