- Run production environments for institutional customers.
- Hold the First Responder rotation, coordinate incidents through restoration, and write RCAs for customer engineers.
- Decide whether changes are safe to roll out, verify them before rollout, and validate them afterward, including executing sequencer rollouts.
- Turn pages, runbooks, and manual steps into fixes in the sequencer, provers, or tooling.
- Own customer SLA cards and measure service against contracts monthly.
- Drive diagnosis and fixes through the component teams that own the code.
- Support customers who operate the chain themselves.
JavaC++Product Operations+2 more