- Lead customer kickoffs and rollouts through go-live, coordinating requirements, integrations, training, timelines, stakeholders, and launch.
- Identify opportunities to increase product adoption and connect product usage to measurable dealership outcomes.
- Build relationships with dealership leaders and day-to-day operators.
- Lead regular customer check-ins and business reviews, tracking metrics, priorities, action items, and follow-through.
- Identify potential customer issues, coordinate with product and engineering, and drive issues through resolution.
- Identify opportunities to expand successful deployments across workflows, departments, and rooftops.
- Translate dealership feedback into structured input for product and engineering, identifying patterns across accounts.
- Improve onboarding, training, customer management, renewal, and expansion processes.
Customer SuccessAccount ManagementCRM