- Lead solution architecture and platform design discussions for ServiceNow implementations, enhancements, and transformation initiatives.
- Translate business and technical requirements into scalable solution designs, implementation approaches, and governance recommendations.
- Partner with customers, delivery leaders, developers, business analysts, and platform owners to ensure architectural decisions support business goals and long-term platform health.
- Establish and reinforce best practices for configuration, customization, integrations, security, testing, documentation, and upgrade readiness.
- Guide data architecture decisions involving APIs, integrations, data modeling, transformation, service relationships, CMDB, and CSDM.
- Contribute to platform roadmaps, environment strategy, technical documentation, and architecture reviews.
- Mentor technical team members and help elevate solution quality throughout the delivery lifecycle.
RESTful APIsData modelingServiceNow