ServiceNow Architect
New
N
Norseman ServicesIT Consulting
Fully remote work within the United States.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- At least five years
- Required Skills
- RESTful APIsData modelingServiceNow
Requirements
- At least five years of meaningful ServiceNow architecture experience supporting digital transformation and platform strategy.
- Strong knowledge of ServiceNow platform architecture, solution design, governance, and delivery best practices.
- ArchX, CTA, or comparable ServiceNow architecture experience or credentials.
- Deep expertise in one or more areas such as ITSM, ITOM, ITAM, CMDB/CSDM, SecOps, HRSD, CSM, SPM, FSM, IRM, Now Assist, integrations, workflow design, governance, or automation.
- Strong communication skills and experience working directly with customers, technical teams, and organizational leadership.
- Demonstrated ability to recommend scalable, maintainable platform decisions.
- ServiceNow certifications such as CSA, CAD, CIS, CTA, or other relevant credentials preferred.
- Experience working in consulting, managed services, or enterprise platform ownership preferred.
- Experience supporting federal, regulated, or security-conscious environments preferred.
Responsibilities
- Lead solution architecture and platform design discussions for ServiceNow implementations, enhancements, and transformation initiatives.
- Translate business and technical requirements into scalable solution designs, implementation approaches, and governance recommendations.
- Partner with customers, delivery leaders, developers, business analysts, and platform owners to ensure architectural decisions support business goals and long-term platform health.
- Establish and reinforce best practices for configuration, customization, integrations, security, testing, documentation, and upgrade readiness.
- Guide data architecture decisions involving APIs, integrations, data modeling, transformation, service relationships, CMDB, and CSDM.
- Contribute to platform roadmaps, environment strategy, technical documentation, and architecture reviews.
- Mentor technical team members and help elevate solution quality throughout the delivery lifecycle.
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