- Manage participant welcome and onboarding, ensuring participants have the information needed to begin their BLJTI experience.
- Lead participant follow-up and re-engagement to support retention and progression through learning and certification opportunities.
- Serve as the primary contact for participant questions and connect participants with the appropriate team members.
- Plan and support orientations, office hours, webinars, cohorts, and other engagement activities.
- Lead outreach to organizations, networks, partners, prospective participants, and other identified audiences.
- Distribute approved participant communications, reminders, announcements, and program updates.
- Maintain participant engagement, follow-up, and outreach tracking records.
- Track enrollment, participant progression, completion, engagement activities, and outreach activities.
- Prepare and present a monthly report summarizing participant, program, and outreach activity and identifying issues requiring leadership attention.
Project ManagementAsanaCanva