- Lead enterprise implementations from sales handoff through launch and stabilization.
- Translate customer goals into integrated plans across clinical operations, technology, Epic and MyChart workflows, and marketing.
- Manage scope, milestones, dependencies, risks, and executive decisions.
- Develop success plans, performance measures, adoption goals, and value milestones.
- Monitor customer health, identify risks, and coordinate mitigation plans.
- Establish effective customer governance, including steering committees and quarterly business reviews.
- Align internal teams around customer commitments, priorities, and execution.
Project ManagementCustomer SuccessData analytics