Director, Implementation & Customer Success
New
O
OvatientDigital Healthcare
Remote, U.S.-basedFull-TimeDirector
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- At least seven years of experience
- Required Skills
- Project ManagementCustomer SuccessData analytics
Requirements
- At least seven years of experience in implementation, customer success, project or program management, healthcare SaaS, or health technology.
- Deep experience with Epic, MyChart, EHR integrations, interoperability, or digital health platforms.
- Demonstrated success leading complex, multi-stakeholder programs from kickoff through launch and optimization.
- Experience working with health systems, provider organizations, or digital health companies.
- Strong understanding of customer adoption, value realization, executive governance, and expansion strategy.
- Excellent project management capabilities including scope, timeline, risk, and stakeholder management.
- Executive presence with the ability to communicate effectively with C-suite, clinical, and operational leaders.
- Strong analytical judgment and ability to translate performance data into recommendations.
- Bachelor’s degree or an equivalent combination of education and relevant experience.
Responsibilities
- Lead enterprise implementations from sales handoff through launch and stabilization.
- Translate customer goals into integrated plans across clinical operations, technology, Epic and MyChart workflows, and marketing.
- Manage scope, milestones, dependencies, risks, and executive decisions.
- Develop success plans, performance measures, adoption goals, and value milestones.
- Monitor customer health, identify risks, and coordinate mitigation plans.
- Establish effective customer governance, including steering committees and quarterly business reviews.
- Align internal teams around customer commitments, priorities, and execution.
View Full Description & ApplyYou'll be redirected to the employer's site
