Director, Customer Success
New
D
DispatchSaaS, Field Service
Dispatch fully accommodates remote work, as long as you have a permanent residence in the US and reside in one of our registered states.Full-TimeDirector
Salary$135,000 - $160,000 annually
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Job Details
- Experience
- 8+ years
- Required Skills
- SalesforceCustomer Success
Requirements
- 8+ years of experience in Enterprise Customer Success, Strategic Account Management, or similar commercially focused SaaS environments.
- Proven experience leading and developing Customer Success Managers and coaching for commercial outcomes.
- Significant experience owning or leading enterprise renewals and expansions with personal responsibility for closing deals.
- Strong commercial mindset with ability to connect customer advocacy with retention and growth.
- Demonstrated ability to build trusted relationships with VP and C-level stakeholders at large enterprises ($250k+ ARR).
- Proficiency in strategic account planning, stakeholder mapping, and renewal risk assessment.
- Genuine interest and experience using AI-powered tools to improve customer insights and team productivity.
- Strong business acumen to understand customer operating models and financial drivers.
- Ability to thrive in a hands-on, transformative organizational environment.
- Experience in field service or field service management software preferred.
- Familiarity with Salesforce or the Salesforce ecosystem is a plus.
Responsibilities
- Lead, coach, and develop the Customer Success team, fostering a strategic and commercial mindset.
- Define and own the Customer Success strategy and operating model across Dispatch and Youreka product lines.
- Provide executive-level oversight for strategic accounts and personally lead complex renewals and expansions.
- Coach team members on negotiation, executive engagement, and value selling.
- Run strategic account planning, forecasting, and customer health processes.
- Leverage AI and automation to improve renewal forecasting, risk identification, and team productivity.
- Partner with cross-functional leadership in Product, Engineering, and Sales to advocate for customer needs.
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