- Serve as a primary liaison between patients, providers, and pharmacies to ensure medication regimen continuity.
- Manage a queue of active clinical cases from initiation to final resolution.
- Review clinical cases to identify and address medication-related issues.
- Engage prescriber offices and patients via high-volume phone outreach.
- Document all encounters and case activities accurately in a case management system.
- Coordinate with pharmacies and payers to resolve medication access and optimization issues.
EHR